Lisbeth Calandrino Business Strategies & Customer Service Training

“The most important thing I’ve learned, says Lisbeth, is to have a mind open to change and new ideas. Businesses that can embrace these two principles not only survive but will thrive in today’s market. This is the age of powerful communication skills.”

For the past twenty years, Lisbeth has been helping businesses develop sales opportunities and build customer service strategies to increase their bottom line. She considers herself and after sale marketing specialist. She recently joined forces with Followyourcustomer, Inc. as Director of Business Development. FYC is an email and direct-mail marketing program used in many industries.

Lisbeth’s presentation style is straight forward, enthusiastic and content packed with years of business experience. She is someone who can improve your bottom line, motivate your team to move out of their comfort zone and make them laugh. Lisbeth connects with her audience with real-life stories and speaking directly from the heart.

Lisbeth Calandrino has been providing training tools and strategies for businesses and organizations for over 30 years. Her customers range from independent retailers and business to The Home Depot and Lowe’s Companies. After retiring from her own chain of retail floor covering and furniture stores, Lisbeth sent off to develop Fabulous Floors Magazine, a consumer publication, where she continues to function as Associate Publisher and Social Media Specialist. She is a frequent speaker and panelist at industry conventions throughout the country and Canada and teaches product knowledge and claims for several manufacturers.

After 2008, Lisbeth found it necessary to review her own business strategies and embrace new technologies. This sent her off on a search for marketing tools incorporating social media, customer relationship management (CRM) and other online tools. This led her to author “Red Hot Customer Service.” This book won an award from Dragonfly Publications as one of the top selling “how-to books” to books” of 2013. She has also won several international marketing awards.

Lisbeth’s career started in Human Services as an Associate Professor of Psychology at Columbia-Green College. Her consulting firm,” Organizational Management for Change” was instrumental in developing team building programs for the State of New York, private industry and municipalities. Lisbeth received training on organization development through Pepperdine University, the State of New York and through the Social Psychology Master’s Program, S.U.N.Y. New Paltz, New York.

Lisbeth is immersed in social media, producing two blogs: one on ‘Customer Service’ and the other on ‘Success’ for the Albany Times Union Newspaper. She lives in Historic Hudson Park, in Albany, New York where she is active in volunteering in many community programs and an award-winning runner and yoga enthusiast.

Find Lisbeth, www.lisbethcalandrino.com. She is also on LinkedIn and Twitter, @LizzC.

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Greg Incardona, Director of Business Development

Customer Service

Quality

Lis is amazing! Fun energetic and ideas that you can use immediately after her training. I have worked in Retail sales, outside sales and inside sales her information is great and easy to use! I have been through her 3 day retail training and well as several speaking engagements at the the Surfaces events! Don’t miss an opportunity to see her if you have the chance.
5 years ago
Joseph Piazzo

Customer Service

Quality

Lisbeth Calandrino is much more that just a customer service and sales expert. After an hour listening to her speak – you will be more than just motivated to go out and SELL – even if you don’t have a business – you will want to go out and START one – just to from the enthusiasm she gives you to succeed. Her personality is infectious – her presentations POP! Lisbeth is one of the few keynote speakers you could hire for your next event – and advertise that it will be in 3D!
5 years ago
Anthony Giles

Customer Service

Quality

I am in car sales. Lisbeth and I have had one on one sessions. The sessions have truly increased my confidence, my attention to detail, and my rapport with customers. My salary has gone up and my referrals has increased!
5 years ago

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Greg Incardona, Director of Business Development

Customer Service

Quality

Lis is amazing! Fun energetic and ideas that you can use immediately after her training. I have worked in Retail sales, outside sales and inside sales her information is great and easy to use! I have been through her 3 day retail training and well as several speaking engagements at the the Surfaces events! Don’t miss an opportunity to see her if you have the chance.
5 years ago
Joseph Piazzo

Customer Service

Quality

Lisbeth Calandrino is much more that just a customer service and sales expert. After an hour listening to her speak – you will be more than just motivated to go out and SELL – even if you don’t have a business – you will want to go out and START one – just to from the enthusiasm she gives you to succeed. Her personality is infectious – her presentations POP! Lisbeth is one of the few keynote speakers you could hire for your next event – and advertise that it will be in 3D!
5 years ago
Anthony Giles

Customer Service

Quality

I am in car sales. Lisbeth and I have had one on one sessions. The sessions have truly increased my confidence, my attention to detail, and my rapport with customers. My salary has gone up and my referrals has increased!
5 years ago

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